PersoniCom personalized, interactive video programs allow leading providers in the telecommunications and utility fields to proactively address detailed service issues with subscribers. Through straight-forward, engaging videos – personalized in real-time for each viewer – providers can easily explain new subscriber processes, statement details, usage patterns, and available product and service upgrades, all while complying with communication requirement regulations unique to these industries.
Some usage examples of PersoniCom programs for Telecommunications and Utilities include:
Universal Power & Light, a major residential and commercial power utility, allows logged-in customers to view video billing statements powered by PersoniCom. The variable videos include customer balances, due dates and other account details, allowing the utility to proactively explain charges to each subscriber via this straight-forward, personalized experience. The customer can view the entire video, or navigate directly to specific areas of interest via in-video interactive PersoniCom buttons. The outcome is reduced customer support costs and customer churn, together with improved customer satisfaction and opportunities to sell in additional features and services.
A leading wireless carrier deploys PersoniCom personalized, interactive video messaging to assist with the process of onboarding new subscribers. These engaging welcome videos explain specific details of each subscribers wireless plan, device features and service configuration options – such as initially setting up voice mail. The program allows the carrier to proactively address typical new subscriber issues, dramatically lowering inbound support costs, while improving customer satisfaction and introducing additional products, services and plan upgrade options.
Universal CableCom, a TV, telephone and Internet service provider allows logged-in customers to view video billing statements powered by PersoniCom. The variable videos include customer balances, due dates and other account details, allowing the carrier to proactively explain charges to each subscriber via this straight-forward, personalized experience. The customer can view the entire video, or navigate directly to specific areas of interest via in-video interactive PersoniCom buttons. The outcome is reduced customer support costs and customer churn, together with improved customer satisfaction and opportunities to sell in additional features and services.
A large utility company sends PersoniCom personalized videos to customers, highlighting monthly Neighbor Energy Consumption comparisons, to promote energy conservation. The videos display details on how much energy each household used, together with actual consumption charts, compared to the average of similarly sized houses nearby, and monthly usage grades for each household. The program saves the utility dramatically in monthly printing and mailing costs, while ensuring compliance with state energy efficiency promotion requirements.
